After a storm
After a storm: what to do first, and what we do
Wind, hail and fallen limbs can open a roof. Safety comes first, then the roof.
- 01
Step 1: Keep people off the roof
Do not send anyone up to look. Stay out of rooms under a sagging ceiling or a wet light fixture.
- 02
Step 2: Photograph from the ground
Take pictures of what you can see from the parking lot or the yard, with the date.
- 03
Step 3: Cover what you can reach safely
Move equipment, furniture and records out from under a leak.
- 04
Step 4: Decide about your insurer
Whether to file a claim is your decision, and you deal with your insurer.
- 05
Step 5: Ask us to inspect
We go up, photograph the roof and write an itemized estimate you can share with your insurer.
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Step 6: A temporary cover, if needed
If rain is coming, we cover the opening and say what that costs before we start.
Insurance work
Where we stand on insurance work
You decide
You decide whether to file, and you talk to your insurer. We do not file for you.
Your deductible
It stays with the building owner. We do not pay, waive or absorb it.
Not an adjuster
We are roofers. We are not public adjusters and we do not negotiate your claim.
Your adjuster
If you ask, we can meet your adjuster on the roof and show what we found.
What a roofer looks for
Storm damage is often small and easy to miss
Lifted edges, torn flashing, a split seam or a dented panel can all leak long after the storm has passed. We check the roof from edge to edge, not just the spot that is dripping.
Storm questions
Will you meet our insurance adjuster?
If you ask, yes. You decide whether to file a claim and you deal with your insurer. We are not a public adjuster. We inspect, photograph and write an itemized estimate you can share.
What if water is coming in right now?
Call (334) 555-0100 during office hours. After hours the line takes a message, and the first call back tells you what to do until a roofer can get there.
Can I text you photos of the roof?
Yes. Text them to (334) 555-0100 with the building name and address. Photos help us plan the roof walk; they do not replace it.
What happens if it rains in the middle of a job?
Open sections are dried in before the crew leaves each day, and the bid says how. A forecast that rules out safe work moves the day, and we call you.
Request a roof inspection
Tell us the building and what happened. We will call you to set a time to look.